Business communication has undergone some rapid changes since the 1970’s when PBX systems were the most advanced business communication technology available. Contemporary businesses of all sizes have upgraded to the diverse and powerful features enabled by hosted VoIP services.
Hosted VoIP works by sending digitised voice signals across a broadband internet connection. These signals are sent to an IP platform where they are directed to the intended destination – either another VoIP user or a regular phone on a PSTN network. The calls and transmission of data is quick, reliable and economical and when coupled with the advanced user features of VOIP, hosted IP telephony is a formidable force for business communication.
Advanced features of Hosted VoIP
Hosted VoIP solutions can be tailor-made to fit any business requirements. PBX phone replacement systems (or SIP Trunking solutions) allow those businesses not quite ready to change their entire system to VoIP to have access to the use of some VoIP telephony systems. A broadband connection can be run through a PBX phone, allowing businesses to use the advanced features of VoIP and reap the benefits of these.
VoIP uses a broadband connection
Calls over a hosted VoIP network are free between VoIP sites. A business network runs from an internet connection, the calls are made through the internet and so there are no line rental costs or tariffs per minute. When VoIP calls are made to a regular PSTN line, the charges are minimal when compared to normal PSTN tariffs. Another money saving feature of hosted VoIP is the lack of expensive installation needed, these services are quick and easy to install and require virtually zero onsite support or maintenance.
Easy user interface
All features are controlled through and easy user interface.
Even though the many features are advanced technology, using them is simple. All features can be accessed and controlled in real time. Also, the advantage of easy functionality saves time because no training is required. When time is saved, money is saved. Softphones (controls for using VoIP services) are run through a computer for simple and hassle free access to VoIP technology. Employees using VoIP can control who they receive calls from and at what times.
Satellite and global roaming technology
Satellite services and global roaming allows employees to stay in touch via their VoIP network. Employees can work from home whilst having access to all VoIP features available on their work network because they can remain on the work network, no matter what their location. VoIP phones can be programmed to follow employees wherever they go. This service is especially useful for business trips.
Worldwide Wi-Fi hotspots allow those on a VoIP network to access the internet, make calls and use all of the functionality which VoIP provides no matter where the employee is situated. If there are no Wi-Fi hotspots, calls are charged at the local rate. Conference calling is also a major benefit to business as world-wide conference calls connecting international clients and branches of businesses are low-cost yet high quality and reliable.
Greater network control
Greater control includes network set up and billing. IT managers need not worry about having to control a difficult and complicated network. VoIP is easy to use, requires minimal installation and offers quick and easy functions to control the entire network. Receptionists are still able to manage multiple incoming calls and direct them to the correct person across the hosted VoIP network.
Advanced fax and email functionality
Hosted VoIP services also allow for advanced voicemail, and fax functions. Voicemails can either be listened to through an audio play back or recorded as emails sent into the relevant inbox. Faxes are recorded as digital files and can be stored in an inbox and forwarded on as required.
These VoIP services allow for incredible communication solutions. Increased communication capabilities of a higher quality which have far lower operation costs and tariffs have the ability to transform a business into a powerful force. Efficiency and client satisfaction can be increased by businesses using hosted VoIP services.